Terms & Conditions

Payment

We require at least a 50% deposit before beginning any orders. We accept cash, checks, and major credit cards (Visa, MasterCard, American Express, Discover). If you wish to pay via PayPal, please let us know so we can invoice you accordingly. All rush orders are required to have full payment upfront.

Prices

Headspace Prints has the right to change and alter pricing without notice. We care for our clients and always try to keep our prices fair and reasonable while sticking to industry standards.

Estimate

Estimates expire in 30 days. Estimates are not final and are subject to change upon review of your design, plus other uncertain factors such as garment choices. We try our best to respond to you as quickly as possible. You will typically receive an estimate within 1-2 business days of your quote request.

Artwork

All artwork must be submitted in Illustrator (.ai) or Photoshop (.psd) format at least 300 dpi. If created in Photoshop please send artwork with layers and sized up to the final print. If created in Illustrator, please make sure text is converted to outlines. We also accept the following files: .pdf, .eps, or .tiff. We will not proceed with the order if the artwork is of poor quality.

Art Approval and Disclaimer

Digital mock-ups are sent via email within 1-2 business days after the order has been placed. The digital mock-up must be approved or acknowledged with a response to our email. If you do not approve the mock-up within 24 hours your order may be delayed. After approvals are signed or approved via email, there will be no changes allowed. Please be sure to check your mock-up for artwork accuracies such as color, dimensions, spelling, and product information.

We are not responsible for:

• Spelling, punctuation, incorrect dates, grammatical errors, or any other customer mistakes.
• Design errors or color selection errors in customer artwork.
• Low-grade quality or low-resolution of customer images/artwork.

Artwork Charges

Artwork charges vary based on the complexity of your design. Prices for graphic design start at a minimum of $60 per hour. All artwork that is designed by us is owned by Headspace Prints and we hold rights to reuse all or part of the design, use for marketing purposes, and on social media. If you would like to purchase the rights or the design we can discuss that in the order process.

Changes to Your Order

Changes are only allowed on your order within the first 24 hours of your written approval of your digital mock-up unless otherwise noted. This includes, but is not limited to, order quantity and sizes, garment color, and ink color. Additional fees may apply.

Cancellations

Cancellations will not be allowed if the order is already in process or any printing has been done. If your order is a rush order, there are no changes allowed after your order has been placed and any payment is received.

Turnaround Time and Due Dates

Our typical turnaround time is 10-14 business days, beginning upon receipt of your final artwork files, garments, and 50% deposit. We do offer a rush turnaround for additional fees. Be sure to let us know if you have a specific deadline, and we will try our best to plan a schedule for your due date. Payment is due upon receipt. Please note that the agreed-upon due date means the end of the day on said date.

Rush Orders

We offer rush services for an additional 50% of your invoice. This 50% fee guarantees that your order will be prioritized above existing orders and will be completed within 3-5 business days. Basic artwork fees will be included in the rush fee. There are no returns or refunds on rush orders. Customers must pay for expedited shipping for garments and finished products.

Damages Allowance

We do our best in practicing quality control to ensure that every garment is printed correctly, but we are human and mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order.

Please keep in mind that we have a 5% damage allowance, and because of this, we recommend ordering additional units. Headspace Prints is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears, or holes in garments. Headspace Prints is also not liable for inconsistencies in discharge printing due to fabric, fabric dye, and/or fabric content. We are not responsible if certain items are out of stock. If items are out of stock, we will inform you as soon as possible and offer you alternate styles.

In regards to print placement, please be aware that the industry standard is 1/4” tolerance in either direction. Anything within this threshold will not be considered a misprint. All garments are handmade and hand placed. We are not a machine so there may be small variations in print and location.

Screens

Screens are the property of Headspace Prints and are not sold to customers.

Customer Provided Garments

Headspace Prints is not responsible for the occurrence of customers providing the incorrect quantity when submitting goods to our facilities for printing.

Customers supplying shirts for discharge inks must supply shirts recommended for discharge inks. Headspace Prints will not be responsible for any damages that occurred for non-dischargeable shirts/goods. We require at least one additional unit per style in each color for testing ink such as discharge or any other special techniques. Order must be paid in full. We are not responsible for any misprints, dye migration, or any other issue that may occur during printing. No refunds or returns.

Shipping and Delivery

Customers are responsible for all shipping and handling fees, when applicable. The customer must inform us when placing the order if the order will be shipped to a specific location. We ship via UPS or USPS, and FedEx and add the shipping costs to your invoice in the end. Headspace Prints is not responsible for any delays due to natural disasters or any circumstances beyond our control.

Returns and Refunds

It is the customer’s responsibility to carefully review all invoices prior to approving them. We are committed to quality and stand behind our printing and services, however with the written approval of invoices, it is not the responsibility of Headspace Prints for errors that do not adhere to the invoices. Customers have 48 hours to inspect and report any damages or defects with the order. No returns or Refunds.

Storage Fee

Orders that are not picked up within 5 business days will be charged a storage fee. Beginning the 6th business day, your order will accrue a charge of $10 per day. After 30 days of non-pick-up, we will donate to a charity of our choice.

Copyrights

Headspace Prints is not liable for any copyright infringement that is brought in by our customers.

It is the customer’s responsibility to do his or her own due diligence on artwork and designs. Additionally, we are not responsible for any missing information that is used for branding purposes.

Blank Apparel

We do not sell blank apparel by any means without any customizations or embellishments placed onto the apparel by Headspace Prints.